FAQs

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Cookers and Ovens
What is a Maintenance Plan?
How does a Samson Maintenance Planwork?
How do I get a quote for a Sam's Plan Cover?
Do you have a general plan to cover all my appliances?
Why is my product not included in the appliance list provided?
Will I have to pay more if I make lots of claims or have lots of repairs?
Is my appliance too old to be covered?
What happens at the end of my plan?
Can I use my own repairer?
What is your limit for a repair?
If I have a problem, how long will a repairer take to arrive?
For how long can I cover my appliance on one plan?
What do I do if my appliance breaks down?