Samson Domestic Appliance Maintenance Plans
If you are a manufacturer or distributor of white goods or home & personal electronic equipment, Samson Maintenance Plans is the ideal corporate partner for you. Whether you wish to supply Samson Maintenance Plans directly to your customers, or for Samson to communicate with clients on your behalf, we can devise and operate a scheme just for you and your products. Samson has an excellent corporate image and will represent your business and products to your chosen market place with the level of professionalism that your customers have come to expect. Customer retention, brand image and promotion, along with aftermarket products are essential tools for today's tough retail environment, and a Samson scheme can help you achieve all your aims.
The customer-centric design of the Samson scheme means that the end user experience is exceptionally easy and stress free. When service is required by one of your retail customers, they can log onto the 'Sam's Plan' portal twenty four hours a day, seven days a week. The client simply enters a user name and password, and completes a repair request form, which they then submit online. The client will receive an acknowledgement of their request within seconds, and they will be contacted shortly after by a repair agent to arrange an appointment. All our repair agents are selected from the werepair network. Werepair is a national network of approved repairers made up of manufacturers, independent service companies, and owner- manager operations.
Should you prefer your own employed network of service engineers to repair your products under the Samson Maintenance Plan, then we can also arrange this. All we ask is that you sign up to the werepair scheme. This is a sign of your commitment to quality, and enables you to use the werepair customer service pledge and your werepair certificate of membership for your own marketing purposes. For further information on the werepair network, please click here
Advertising and promotional opportunities are available across our four corporate websites to promote your company and products to the trade and public alike. For more information on our schemes and services, please contact us